Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as email, or participate in another site feature. This information may include your name, email address, mailing address, phone number, credit card information, or other personal details. You can also visit our site anonymously. We also collect information about gift recipients in order to fulfill gift purchases, but this information is not used for marketing purposes.

How do we use your information?

We may use the information we collect from you for personalization of your site experience, responding to customer service requests, processing transactions, administering contests or promotions, and sending emails if you have opted-in to receive our newsletter. You can opt-out of receiving promotional emails from us at any time.

How do we protect visitor information?

We have implemented various security measures to protect your personal information, including storing it on secured networks and limiting access to a small number of individuals with special access rights. We also use a secure server and encryption when processing sensitive information.

Do we use “cookies”?

Yes, we use cookies to improve your site experience and gather information about visitors and visits to our website. Cookies are small files that are transferred to your computer’s hard drive through your web browser and allow us to recognize your browser and capture and remember certain information. We use cookies to process items in your shopping cart, understand your preferences based on previous or current site activity, and compile aggregate data about site traffic and interaction. We may also contract with third-party service providers to assist us in understanding our site visitors, but they are not permitted to use the information collected on our behalf for any purpose other than helping us improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you turn cookies off, you may not have access to certain features that make your site experience more efficient.

Extended Cookies Usage

In addition to standard cookies, we use Klaviyo’s extended tracking cookies to help us better understand visitor interactions across multiple sessions and devices. These extended cookies allow us to associate your browsing behavior with your email address (only if you have provided it to us) so that we can send you more relevant communications and improve your shopping experience. This may include remembering your preferences, tailoring product recommendations, and measuring the effectiveness of our marketing campaigns over time. You can opt out of this extended tracking at any time by following the unsubscribe link in our emails or adjusting your browser’s cookie settings.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties unless we provide advance notice, except in certain circumstances such as complying with the law, enforcing our site policies, or protecting our rights, property, or safety. However, we may share non-personally identifiable visitor information with third parties for marketing, advertising, or other purposes.

How can you opt-out, remove, or modify information you have provided to us?

You can unsubscribe from our emails by clicking on the unsubscribe link at the bottom of one of our emails. Please note that due to email production schedules, you may still receive emails that are already in production.

Third party links

We may include links to third party sites on our website in order to provide you with increased value. These sites have separate and independent privacy policies, and we have no responsibility or liability for their content or activities. However, we strive to protect the integrity of our site and welcome any feedback about linked sites, including if a specific link is not functioning properly.

Changes to our policy

If we make changes to our privacy policy, we will post them on this page. Any policy changes will only apply to information collected after the date of the change. Our privacy policy was last modified on January 1, 2022.

Questions and feedback

We welcome any questions, comments, or concerns about privacy that you may have. You can send us feedback on privacy or any other issue.

Online policy only

This online privacy policy only applies to information collected through our website and not to information collected offline.

Terms and conditions

Please also review our terms and conditions, which outline the use, disclaimers, and limitations of liability for our website.

Your consent

By using our site, you consent to our privacy policy.

DUTIES AND TAXES

  • When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
  • Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.
  • SZ Filters LLC does not have any responsibility on these additional charges that may apply.
  • The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of United States of America), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.
  • If a product is seized and destroyed by the customs, or returned to the USA, we will NOT be responsible for the losses, product, or shipping refunds. It is the buyer’s responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to SZ Filters LLC.