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Frequently Asked Questions

Shipping Information

What Shipping Methods Are Available?

As of this time, we can only ship parcels out via USPS. During checkout, you’ll get an option to select between standard and express shipping services.

This will heavily depend on which exact shipping method you selected and you can get more detailed information about each method on the shipping info page. Remember that typically, in stock items are despatched on the following working day.

Yes, we do! Please note that occasionally, some delays may occur at your country’s customs over which we have no control. If you need your order soon and are located internationally, we would recommend that you first take a look at our distributors to see if there are any local ones near you.

To get a quote, please being checking out on our website and you will see the final shipping costs for the items in your shopping cart.

If your order has not been shipped out yet, we are able to upgrade your shipping method to faster one if necessary. Please message us at help@szfilters.com for more information.

Please note: If you provide an incorrect, incomplete or invalid shipping address at checkout, SZ Filters will not be responsible for any delays or returns caused by the address error. Once the shipping label shows as “in transit,” any required reshipment will be at your cost. The package will only be sent again once you’ve covered the additional shipping fee.

Payment Information

What Payment Methods Are Accepted?

Our website uses the standard PayPal Checkout gateway which allows you to either pay using your existing PayPal account or you can checkout as a guest and input your credit card details. We don’t take direct card payments however can organize bank transfers for larger purchases. Please message us at help@szfilters.com for more information.

Right now we can only accept transfers in US dollars. If you are located abroad, PayPal will automatically let you pay the amount due in your local currency using their exchange rate.

Orders and Returns

What is your return policy?

Any item can be returned within 14 days of delivery for a full refund excluding shipping costs.

Before reaching out, please make sure that your question hasn’t already been answered above or in the instruction manual of your product. If it hasn’t, please reach out to us at help@szfilters.com and we will do our best to answer your questions!

Returning a product is simple — just ship it back within 14 days using the carrier of your choice, as we don’t provide return shipping labels. Before sending it, please email us at help@szfilters.com with your order number and the tracking number of the shipment so we can follow up. Please pack the product carefully to avoid any damage, as refunds may be affected if it arrives in poor condition. Once the item is received and verified, we will process your refund shortly after.

If an order for in-stock items is placed and you would like to cancel it, please immediately let us know. We cannot guarantee that we will be able to cancel it as it may have already been shipped out in which case you would need to proceed with a return once it arrives. Similarly, if you would like make a change to your order, please let us know as soon as possible and if the package is still with us, we will be able to modify the shipment.

You can track shipments by visiting the order tracking page and inputting your order ID and billing email.

If your order hasn’t been shipped out yet, we may be able to add additional items to your order for no extra shipping cost. Please note that this can only be done for orders in the “processing” stage. To add additional items, please first send us an email informing us of this desired change. Once we have confirmed that this is possible, you’ll be able to use the free shipping coupon code “combine” during checkout to purchase additional items on our website. Please also be sure to leave a note of this change in the order notes section, including the original 4-digit order tracking number from the initial order.

Duties and Taxes

  • When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
  • Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.
  • SZ Filters LLC does not have any responsibility on these additional charges that may apply.
  • The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of United States of America), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.
  • If a product is seized and destroyed by the customs, or returned to the USA, we will NOT be responsible for the losses, product, or shipping refunds. It is the buyer’s responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to SZ Filters LLC.

DUTIES AND TAXES

  • When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
  • Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.
  • SZ Filters LLC does not have any responsibility on these additional charges that may apply.
  • The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of United States of America), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.
  • If a product is seized and destroyed by the customs, or returned to the USA, we will NOT be responsible for the losses, product, or shipping refunds. It is the buyer’s responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to SZ Filters LLC.