SZ Protection Plan™ — Terms & Conditions

SZ Protection Plan™ is an optional protection service offered directly by SZ Filters for eligible products purchased through our official website.

By purchasing SZ Protection Plan™, you agree to the following Terms & Conditions.

1. COVERAGE

SZ Protection Plan™ provides coverage for accidental physical damage to eligible SZ Filters products during the active protection period.

Covered incidents may include:

• Accidental breakage
• Cracks
• Physical damage caused during normal use

Coverage applies only to products specifically enrolled in SZ Protection Plan™ and shipped within the United States.

2. COVERAGE PERIOD

Coverage remains active for:

• One (1) year from the protection activation date

Customers may purchase SZ Protection Plan™:

• During checkout
  or
• Within fifteen (15) days of the original purchase date

Protection cannot be added after the 15-day eligibility period.

3. ELIGIBILITY

SZ Protection Plan™ is currently available only for eligible orders shipped within the United States.

International orders are not eligible for coverage at this time.

SZ Filters reserves the right to expand, modify, or discontinue coverage availability in specific regions at any time.

4. APPROVED CLAIMS

Approved claims receive:

• Store Credit equal to the approved product value

Store Credit:

• Is non-transferable
• Cannot be redeemed for cash
• May only be used on products available through SZ Filters

5. WHAT IS NOT COVERED

SZ Protection Plan™ does not cover:

• Lost or stolen products
• Intentional damage
• Cosmetic damage that does not affect functionality
• Damage caused by misuse, abuse, or unauthorized modifications
• Fire, natural disasters, or catastrophic external events

6. CLAIM SUBMISSION

To submit a claim, customers must complete the official claim form and provide:

• Order Number
• Photos of the damaged product
• Description of the incident

Claims are reviewed manually by the SZ Filters team.

Please allow approximately 48–72 business hours for claim review and response.

Customers must retain the damaged product until the claim review process has been completed.

SZ Filters reserves the right to request additional photos, additional information, or the return of the damaged product for verification purposes.

Failure to provide the damaged product upon request may result in claim denial.

7. SHIPPING COSTS

Additional shipping costs may apply when Store Credit is used for future purchases.

SZ Filters reserves the right to determine shipping charges associated with any order placed using Store Credit.

8. COVERAGE LIMIT

SZ Protection Plan™ covers one (1) approved claim per protected product unless otherwise stated.

Once a claim has been approved and the corresponding Store Credit has been issued, the protection for that product will be considered redeemed and coverage will automatically end.

9. EXTENDED PROTECTION

Customers may be offered the opportunity to extend their active protection coverage before the expiration date.

Extension eligibility, pricing, and availability are determined by SZ Filters and may change at any time.

10. MODIFICATIONS

SZ Filters reserves the right to modify, update, or discontinue SZ Protection Plan™ at any time.

Any modifications will not affect active protection plans purchased before the modification date.

11. CONTACT

For questions regarding SZ Protection Plan™, please contact:

warranty@szfilters.com

Official Website:

https://szfilters.com

All claim submissions, protection inquiries, and coverage-related communications should be directed to warranty@szfilters.com.